Invitation Collection
and Custom Stationery
Terms and Conditions
In the following Terms and Conditions, “Vendor” shall mean Rosebud Calligraphy. “Client” shall be those persons defined the as person listed on the order. These terms and conditions cannot be varied in any way by the clients unless such conditions are expressly agreed by the Vendor in writing.
Payment. The first payment is a non-refundable deposit which is 50% of the project cost. Deposit is due within 24 hours of the signed Agreement. The billing will reflect the actual costs incurred. If there are minor adjustments, such as added enhancements or number of envelopes addressed, the final payment will be adjusted. Client will be notified of any changes. Final payment is due once the final proof has been approved and before sent to print. If final payment is not received, finished product will not be printed, regardless of signed contract or estimated completion date.
Style. Client has spent a satisfactory amount of time reviewing Vendor's work or past client reviews and has a reasonable expectation that Vendor's Services will produce a reasonably similar outcome and result for Client. Vendor will use reasonable efforts to ensure Client’s services are carried out in a style and manner consistent with Vendor’s current portfolio and services, and Vendor will try to incorporate any suggestions Client makes. However, Client understands and agrees that:
Every client and final delivery is different, with different tastes, budgets, and needs; and stationery design and calligraphy is a subjective service and Vendor is a provider with a unique vision, with an ever-evolving style and technique; and
Vendor will use its personal judgment to create favorable results for Client, which may not include strict adherence to Client’s suggestions; and
Providing Vendor with Client’s own paper/materials to letter on or requesting Vendor only use a certain kind of paper/materials to letter on may result in less than satisfactory results; and
Dissatisfaction with Vendor’s independent judgment or individual management style are not valid reasons for termination of this Agreement or request of any monies returned.
Proofing. Invitation collections and custom stationery include up to three rounds of revisions and one complete design overhaul. Please note, additional rounds or proofing will be billed at Vendors hourly rate of $75.00 and may result in the completion date being pushed back. If proofs or information are not turned around in a timely fashion, your workflow may be subject to a rush fee or interruption by other standing projects. If at any time, the project changes to an extent that substantially alter the specifications as described in the original proposal, a proposal revision memo will be sent to Client and a revised fee will be agreed upon by both Vendor and Client before project moves forward. It is extremely important to thoroughly check proofs for correct times, dates and spelling of all words, including names and places, in addition to design elements. Once final approval for the Final Proof is received, you are giving Vendor the permission to print all pieces as they appear on Final Poof. Once approved, no changes can be made and Vendor will not be held responsible for any errors found after your approval. All additional changes made by the Client will be subject to rush and re-printing fees, as well as Vendors hourly rate.
Quantities. Once the final proof has been approved, quantities may not decrease and will be at the Vendor’s discretion to increase. Vendor recommends a minimum of eight extra invitations for keepsakes, undeliverable invites, and last minute additions. Should Client need additional items after delivery, Vendor cannot guarantee a turnaround time equal to the original order.
Materials. Vendor cannot be held responsible for unavailable materials, including those that are out of stock, back-ordered, or discontinued, as this is out of the Vendor’s control. A suitable alternative will be suggested and additional fees may occur.
Variance. Due to the nature of some items, there is a possibility of variations with design depending on the elements used. Each item may visually appear different front one another when compared. For example, had torn edges may alter the “center” since paper is no longer an identical or manufactured size. Please have this expectation set when ordering.
Electronic Proofs. Client is aware that images and colors displayed on-screen may vary depending on monitors and what is shown may not be an exact representation of what will be printed. Vendor cannot guarantee printed colors will be an exact replica of a computer screen.
Assembly. Client understands that invitations are not pre-assembled unless included in original order or added prior to printing.
Timeline (Invitation Collection).
Initial Design- three to five business days
Revisions- three days per revision (three revisions included complimentary)
*Design and revisions also depend on Client response time, Vendor will work within the above quoted timeline however cannot provide design or revisions until feedback has been received.
Production- estimated fifteen business days, may increase based on enhancements selected
Shipping- estimated five business days
No Shows. If it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to the Client, such as failure to provide feedback in a timely manner, it is within the Vendor's sole discretion to allow for any additional time or dates to render Services. In such an event, Vendor may also charge a rush fee in order to complete Services. Vendor is not responsible for any printing or production delays due to weather, business closings, supply chain issues, holidays, or acts of God.
Cancellation. Due to the personalized nature of stationery design, orders are non-refundable, without exception. Vendor will do its best to correct any errors made by Vendor.
Postponement. Should client need to postpone, the deposit amount will be applicable towards a new invoice that must be at least 80% of the original invoice. The new event date must take place with one calendar year of the original event date. In such an event, the design will continue from the last point of interaction; a redesign will incur a $125 fee.
Shipping. Invitation collections and custom stationery are sent via UPS ground economy and charges are included in the price of your purchase. Expedited shipping is available for an additional fee at the time of the order. Vendor is not responsible for any damages or loss as a result of transportation and/or shipping of the Client’s stationery. It is Client’s responsibility to provide proper shipping details, including the address where final product(s) will be sent.
Social Media. Vendor may post photos of work to social media platforms at their discretion. Client and guests's personal information will not be shared and any items showing specific details will not be posted until after the event date. If client chooses to post Vendor's work to social media platforms, Client shall give credit ("tag") to @rosebudcalligraphy and #rosebudcalligraphy.
Posting. The post office reads envelopes electronically. Some addresses or calligraphy styles will be more or less difficult to read when put through the United States Postal Service, as is the nature of any handwritten address or script font. Any address that can not be read by machine will most likely be hand inspected. If the address still can not be delivered, it will be returned to the address of the return. Vendor is not responsible for resending, reprinting or reimbursing for invitations, stationery, or addresses that do not make it to their intended address, regardless of addressing method. As with any mass mailing, you are likely to have 1-3% of your pieces be undeliverable. Please check your address list carefully to ensure all your address are correct to minimize this effect. You may wish to order an additional 10% of your pieces to ensure additional pieces are available if needed for remaining. Any mail not received by its intended recipient is not under the liability of Vendor. If any pieces need to be re-mailed, you may either mail the piece yourself from the excess mailed back to you upon completion of the project, or pay Vendor to bring, address and re-mail the additional pieces at the 25% reprinting fee.
Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business.
Vendor retains the right to use artwork and final products as samples of services for marketing or Vendor's other business development needs.
Changes to Terms of Service. Client can review the most current version of the Terms of Service at any time at this page. Vendor reserves the right, at their sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to the website (www.rosebudcalligraphy.com). It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Force Majeure. Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:
A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.
Governing Law. The laws of Florida govern all matters arising out of or relating to this Agreement, including torts.
Dispute Resolution: Any controversy or claim arising out of or relating to this contract, or the breach of this Agreement, will be settled by alternative dispute resolution (ADR) prior to a formal complaint. ADR includes arbitration or mediation administered by an authorized entity, such as the American Arbitration Association, in accordance with its Commercial [or other] Arbitration Rules. Any judgment on the award rendered by the arbitrator(s) or mediator(s) may be entered in any court having jurisdiction over this Agreement and related dispute resolution proceedings.